Why my Shopify discount code doesn't work?
There are several cases when the discount code won't be applied at the Shopify checkout, despite it being generated properly. In this guide, we present how to recognize the most common issues and how to solve them.
Your customer may see one of the following messages
Below, we present more detailed reasons behind these messages.
It is a common case when a customer tries to place an order using a different email address than the one provided when signing up for your newsletter.
If you want to check whether a discount code is assigned to a particular email address, open your Shopify admin panel and click Discounts from the left-hand sidebar.
This is a similar case as above. The only difference is the restriction was added in the Discounts section after the code was generated.
When a customer has added products from a collection covered by discount and from another collection, then the discount will be applied only for products from the first one. If they don't add any product from the discounted collection, the code won't be applied.
Go to your Shopify admin panel > Products > Collections and check whether your collection is not empty.
The same warning will appear when a customer hasn't achieved the minimum purchase amount.
You can check it also in the section Discounts.
The expiration date can check here: Shopify admin panel > Discounts.
A customer might have mistyped the discount code. This may happen especially for letters that look similar. For example:
- l and I (lowercase L and uppercase i)
- 0 and O (digit 0 and uppercase o)