Personal Discount
HomeShopifyWooCommerce and Magento
  • What is Personal Discount?
  • Personal Discount for Shopify
    • How does Personal Discount work?
    • Frequently Asked Questions
    • Configure discount
    • Integrate Personal Discount with your Email Service Provider
      • Shopify notifications
        • How to send an order confirmation email with a discount code in Shopify?
        • How to include a discount code in Shopify abandoned cart notification
        • How to send a unique discount code to customers who create an account?
        • How to send a discount code only if a specific product has been purchased?
      • Shopify Email
      • Mailchimp
        • How to set up an automated welcome email in Mailchimp
        • How to set up an abandoned cart email in Mailchimp?
        • Send unique coupons from Mailchimp to customers who bought a specific product
        • How to display a discount code as an image in a Mailchimp message
        • Create a link to apply discount automatically
        • Connect to Mailchimp
        • How to create a birthday campaign with a discount code using Mailchimp
      • AWeber
        • Reward new subscribers with a discount code using AWeber
      • ActiveCampaign
        • How to add a unique discount code to welcome emails in ActiveCampaign
        • How to create a recover abandoned carts campaign with a unique discount code via ActiveCampaign?
        • How to encourage customers to buy more from your shop with Personal Discount and ActiveCampaign?
      • Campaigner
        • How to integrate Personal Discount and Campaigner to send welcome emails with a discount code
      • Campaign Monitor
        • How to send automated welcome emails with discount codes using Campaign Monitor
      • ConvertKit
        • How to create a welcome campaign with ConvertKit
        • How to create a follow up on purchases automation with ConvertKit
      • iContact
        • Increase your newsletter audience using the iContact welcome campaign with a discount code
      • Klaviyo
        • Send a discount code for new subscribers using Klaviyo
        • Create an abandoned cart recovery campaign with Klaviyo
        • How to create a post-purchase campaign to increase customers' loyalty using Klaviyo
        • How to create a Happy Birthday campaign using Klaviyo
      • MailerLite
        • How to welcome new subscribers with a discount code using MailerLite
        • How to create a recover abandoned carts campaign with MailerLite
        • How to create Follow up on purchases campaign with MailerLite
      • Omnisend
        • How to create welcome new subscribers automation with Omnisend
        • Recover abandoned carts using Omnisend with Personal Discount
        • How to create Follow up on purchases campaign using Omnisend
      • Ontraport
        • How to send welcome emails with discount codes for new subscribers via Ontraport?
      • OrderlyEmails
      • SendGrid
        • How to send welcome discount with SendGrid?
      • Sendinblue
      • Vitals
        • How to create a pop-up and include a discount code in welcome emails with the Vitals app
    • Use cases
      • Offer a free product to your newsletter subscribers
      • How to create a link to the checkout with a discount code applied in the Shopify store?
    • Troubleshooting
      • Why my Shopify discount code doesn't work?
      • My Shopify customer's discount code was applied, but it shouldn't
      • Customer eligibility is not respected
      • Some of my subscribers in Klaviyo don't have a discount code generated in Personal Discount
      • Mailchimp is not sending emails with discount codes
      • Discount codes are not appearing in the emails sent by Mailchimp
      • I have received << Test discount code >> instead of real discount code in the Mailchimp test message
      • Contact us
  • WooCommerce and Magento
    • Add a Mailchimp pop-up to your WooCommerce store
    • Apply a coupon code via URL in WooCommerce
    • Create a Cart Price Rule in Magento 2.x
    • Create an Access Token in Magento 2.x
    • Send unique coupons to new email subscribers using Mailchimp
    • Send unique coupons for your subscribers birthday
    • Frequently Asked Questions
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On this page
  • The discount code isn’t available to you right now
  • The discount code isn’t valid for the items in your cart
  • Enter a valid discount code

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  1. Personal Discount for Shopify
  2. Troubleshooting

Why my Shopify discount code doesn't work?

PreviousTroubleshootingNextMy Shopify customer's discount code was applied, but it shouldn't

Last updated 2 years ago

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There are several cases when the discount code won't be applied at the Shopify checkout, despite it being generated properly. In this guide, we present how to recognize the most common issues and how to solve them.

Your customer may see one of the following messages

Below, we present more detailed reasons behind these messages.

The discount code isn’t available to you right now

The customer has to use the same email address on the checkout page as the email address entered to receive the discount

It is a common case when a customer tries to place an order using a different email address than the one provided when signing up for your newsletter.

If you want to check whether a discount code is assigned to a particular email address, open your Shopify admin panel and click Discounts from the left-hand sidebar.

Discount is limited to a specific customer

This is a similar case as above. The only difference is the restriction was added in the Discounts section after the code was generated.

The discount code isn’t valid for the items in your cart

Discount is limited to a selected product or products from a collection that are not added to the cart

When a customer has added products from a collection covered by discount and from another collection, then the discount will be applied only for products from the first one. If they don't add any product from the discounted collection, the code won't be applied.

The selected collection is empty

Go to your Shopify admin panel > Products > Collections and check whether your collection is not empty.

Discount has a minimum amount requirement

The same warning will appear when a customer hasn't achieved the minimum purchase amount.

You can check it also in the section Discounts.

Enter a valid discount code

The expiration date has already passed

The expiration date can check here: Shopify admin panel > Discounts.

There is a typo in the discount code

A customer might have mistyped the discount code. This may happen especially for letters that look similar. For example:

  • l and I (lowercase L and uppercase i)

  • 0 and O (digit 0 and uppercase o)

Discount code isn’t available to you right now
Discount code isn’t valid for the items in your cart
Enter a valid discount code