Troubleshooting

In this section you will learn how to solve the following issues:

Why my Shopify discount code doesn't work?
My Shopify customer's discount code was applied, but it shouldn't
Customer eligibility is not respected
Some of my subscribers in Klaviyo don't have a discount code generated in Personal Discount
Mailchimp is not sending emails with discount codes
Discount codes are not appearing in the emails sent by Mailchimp
I have received << Test discount code >> instead of a real discount code in the Mailchimp test message