Troubleshooting

In this section you will learn how to solve the following issues:

Why my Shopify discount code doesn't work?

My Shopify customer's discount code was applied, but it shouldn't

Customer eligibility is not respected

Some of my subscribers in Klaviyo don't have a discount code generated in Personal Discount

Mailchimp is not sending emails with discount codes

Discount codes are not appearing in the emails sent by Mailchimp

I have received << Test discount code >> instead of a real discount code in the Mailchimp test message