Personal Discount
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What is Personal Discount?
Personal Discount for Shopify
How does Personal Discount work?
Frequently Asked Questions
Configure discount
Integrate Personal Discount with your Email Service Provider
Use cases
Troubleshooting
Why my Shopify discount code doesn't work?
My Shopify customer's discount code was applied, but it shouldn't
Customer eligibility is not respected
Some of my subscribers in Klaviyo don't have a discount code generated in Personal Discount
Mailchimp is not sending emails with discount codes
Discount codes are not appearing in the emails sent by Mailchimp
I have received << Test discount code >> instead of real discount code in the Mailchimp test message
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Mailchimp is not sending emails with discount codes

I've set up a campaign with Personal Discount codes in Mailchimp but emails are not being sent to customers.

1. Make sure that your campaign status in Mailchimp is Sending, and not Paused or Draft.
2. Check if the email filter condition for the discount code merge tag is is not blank. A common mistake to select the is condition and enter "not blank" as value.
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Some of my subscribers in Klaviyo don't have a discount code generated in Personal Discount
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Discount codes are not appearing in the emails sent by Mailchimp
Last modified 1mo ago
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