> For the complete documentation index, see [llms.txt](https://docs.personaldiscount.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.personaldiscount.io/personal-discount-for-shopify/integrate-personal-discount-with-your-email-service-provider/omnisend/recover-abandoned-carts-using-omnisend-with-personal-discount.md).

# Recover abandoned carts using Omnisend with Personal Discount

Firstly, navigate to your **Shopify dashboard** ➜ **Apps** ➜ **Personal Discount** and hit **Add automation.** Then, select **Omnisend** as your Email Service Provider and **Recover abandoned carts** as the campaign type.

<figure><img src="/files/JHzlmDCylAbMgYbLDRxM" alt=""><figcaption><p>Create recover abandoned carts campaign for Omnisend</p></figcaption></figure>

You will be redirected to a form, where you can set up details of your automation such as a discount value, usage limit, or expiration date. If you would like to learn more about the discount settings provided by our app, please look at the article on [how to configure a discount](/personal-discount-for-shopify/configure-discount.md).

Save the automation settings when you finish and copy the code snippet to the clipboard.

<figure><img src="/files/xFLwSakiK0et3M1W0SN9" alt="Copy the Personal Discount code snippet for Omnisend abandoned carts campaign animated"><figcaption><p>Copy the Personal Discount code snippet</p></figcaption></figure>

Now switch over to the Omnisend dashboard and click on **Automation** ➜ **New workflow** ➜ **Create custom workflow**. You can also use the built-in abandoned cart automation.

<figure><img src="/files/FxoUTp4f5BBSouGHlDIl" alt="How to create Omnisend new workflow animated"><figcaption><p>Create Omnisend new automation</p></figcaption></figure>

Select a trigger to set who will enter this automation. In this case, it should be **Abandoned Cart**. You can also use additional filters such as Product or Cart Sum if you need them.

<figure><img src="/files/onuu6ocrUtW9aoVQRVxi" alt="How to set Abandoned carts automation trigger in Omnisend animated"><figcaption><p>Set a trigger in Omnisend Abandoned Carts workflow</p></figcaption></figure>

Select an action that will be taken when a customer abandons their cart. Drag and drop an **email** element to your workflow. Then you can edit your email template content.

<figure><img src="/files/6jQUZlOo1Zv8iuqGyMBh" alt="How to add emailing in Omnisend workflow animated"><figcaption><p>Add emailing to the Omnisend workflow</p></figcaption></figure>

Let's include a discount code in your email template. To do this, drag and drop an HTML element. Delete the default content and paste the code snippet from Personal Discount.

<figure><img src="/files/WGq4oWgZFPXeUUE5OdDD" alt="How to add a unique discount code in Omnisend email animated"><figcaption><p>Insert a discount code into your Omnisend email template</p></figcaption></figure>

Set a proper **delay**. To do this, drag and drop an element with the same name and provide the desired value.&#x20;

<figure><img src="/files/EyOO301yu39CNf8edINm" alt="How to set a delay emailing in Omnisend workflow animated"><figcaption><p>Set a delay emailing in Omnisend workflow</p></figcaption></figure>

Now it's time to activate your workflow.

<figure><img src="/files/12mnQDVhKx8SV5xqOz9c" alt="How to activate Omnisend workflow animated"><figcaption><p>Start Omnisend workflow</p></figcaption></figure>

From now on your customers who abandon their carts will get a message with a discount code to encourage them to complete their order.&#x20;

<figure><img src="/files/v5IgmIZupNsZ5NDsy0bI" alt="Shopify with Omnisend: abandoned cart recovery message"><figcaption><p>Abandoned cart recovery message</p></figcaption></figure>