# Recover abandoned carts using Omnisend with Personal Discount Firstly, navigate to your **Shopify dashboard** ➜ **Apps** ➜ **Personal Discount** and hit **Add automation.** Then, select **Omnisend** as your Email Service Provider and **Recover abandoned carts** as the campaign type.

Create recover abandoned carts campaign for Omnisend

You will be redirected to a form, where you can set up details of your automation such as a discount value, usage limit, or expiration date. If you would like to learn more about the discount settings provided by our app, please look at the article on [how to configure a discount](https://docs.personaldiscount.io/personal-discount-for-shopify/configure-discount). Save the automation settings when you finish and copy the code snippet to the clipboard.

Copy the Personal Discount code snippet for Omnisend abandoned carts campaign animated — Copy the Personal Discount code snippet

Now switch over to the Omnisend dashboard and click on **Automation** ➜ **New workflow** ➜ **Create custom workflow**. You can also use the built-in abandoned cart automation.

How to create Omnisend new workflow animated — Create Omnisend new automation

Select a trigger to set who will enter this automation. In this case, it should be **Abandoned Cart**. You can also use additional filters such as Product or Cart Sum if you need them.

How to set Abandoned carts automation trigger in Omnisend animated — Set a trigger in Omnisend Abandoned Carts workflow

Select an action that will be taken when a customer abandons their cart. Drag and drop an **email** element to your workflow. Then you can edit your email template content.

How to add emailing in Omnisend workflow animated — Add emailing to the Omnisend workflow

Let's include a discount code in your email template. To do this, drag and drop an HTML element. Delete the default content and paste the code snippet from Personal Discount.

How to add a unique discount code in Omnisend email animated — Insert a discount code into your Omnisend email template

Set a proper **delay**. To do this, drag and drop an element with the same name and provide the desired value.

How to set a delay emailing in Omnisend workflow animated — Set a delay emailing in Omnisend workflow

Now it's time to activate your workflow.

How to activate Omnisend workflow animated — Start Omnisend workflow

From now on your customers who abandon their carts will get a message with a discount code to encourage them to complete their order.

Shopify with Omnisend: abandoned cart recovery message — Abandoned cart recovery message