> For the complete documentation index, see [llms.txt](https://docs.personaldiscount.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.personaldiscount.io/discounteo-for-shopify/frequently-asked-questions.md).

# Frequently Asked Questions

**Will I be notified when I exceed my current plan limit?**

Yes, you will get an email notification when you are at 90% of your current plan limit, and then another email when you exceed your current plan limit

**Will the app stop generating discount codes when I cross the plan limit and don't upgrade immediately?**

In the past, until May 2020, we used to offer subscription plans that stop generating discount codes 3 days after exceeding the limit.

Current plans keep generating discount codes after surpassing the plan limit. You'll be charged for the additional codes at the beginning of next month. The price per additional code depends on your current plan:

* $0.05 per code on the Starter plan
* $0.02 per code on the Standard plan
* $0.01 per code on the Pro plan

You'll also get notified by email in case you reach a threshold when it's more cost-effective to switch to a higher plan.

**Does Discounteo integrate with Shopify Messaging (formerly Shopify Email)?**

Yes. Since Shopify allows you to add a custom code snippet to a Shopify Messaging email template, you can integrate it with Discounteo. Shopify Messaging is available in the list of Email Service Providers and can be selected when creating an automation.

**Is it possible to apply a discount together with free shipping?**

Yes. Shopify allows stacking discount codes, so you can offer both free shipping and a discount on products. To make this work, both the Discounteo discount and the free shipping discount must be configured to combine with each other.

**Can the app limit a discount based on the number of items purchased?**

Unfortunately, it's not possible to restrict the discount based on the number of items purchased.

**Is it possible to combine discount codes?**

Yes. Discounteo uses the discount settings from Shopify. You can enable discount code combinations for discounts created with Discounteo.

Keep in mind that all discount codes you want to combine must have the option to combine discounts enabled.

**How can I cancel my subscription?**

Please uninstall Discounteo from your shop. It will cancel both the monthly subscription as well as usage charges.

**Can discount codes from Discounteo included in QR codes be applied using a scanner in Shopify POS?**

Yes. QR codes with discount codes from Discounteo can be scanned and applied in Shopify POS. To make this work, make sure the QR codes contain discount links rather than plain text with the discount code.

**Why does N/A show up instead of a discount code?**

There are few cases when you or your customers may see N/A instead of a discount code:

* when a discount automation has been already deleted
* when a discount automation has been paused
* when you set up a discount to be created after a customer registers an account in your store whereas the app can't find a customer for the given email address
* when you set up a discount for abandoned carts but the app can't find an abandoned checkout associated with the given email address
* when you set up a discount to be created after a purchase ("Thank first-time customers" or "Follow-up on purchases" campaign) but the app can't find an order placed by a customer with the provided email address